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Screendesk Changelog: Intercom V2
Say hello to our new Intercom Integration!
We have been working hard to release an improved Intercom integration with Screendesk. It will now be even easier for you to send and request screen recordings! On top of that you can now start live screen sharing sessions with your customers!
New flow for Intercom Messenger
New Intercom Sidebar
New Intercom Operator
Beautiful new cards to insert in your text editor.
We will now forward the recordings received in the messenger directly to your Intercom inbox.
We ask confirmation to the Agent before sending a recording/screen sharing link in the conversation as a reply.
We have harmonised the naming convention across the different Screendesk locations in Intercom.
Adding tags to conversation when a recording is sent or received. Same goes for live screen sharing.
Forward recordings received via the Screendesk dashboard directly into your favourite ticketing system.
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